If you are accessing the CV360 System as an authorized end user (“End User”) on behalf of a Compliance View customer (“Customer”) that has entered into a SaaS agreement with Compliance View, your use of the Services are at all times subject to our End User License Agreement (“EULA”), which is incorporated by reference, that you can review and access when you log in to the CV360 System.
TYPES OF INFORMATION WE COLLECT:
Within the last twelve months we have collected the following types of personal information from users of our Services for business or commercial purposes:
HOW WE COLLECT INFORMATION:
Information Provided Directly by You.
You actively provide information to Compliance View in various ways while using our online Services. For example, you share information when you:
Automatically Gathered Information.
Compliance View automatically tracks certain information about you based upon your behavior while using the Services. This information is used to better understand and serve you by responding to your particular interests and needs.
When you access and use the Services, we may automatically collect certain details of your access to and use of the Services, including traffic data, date and time you access the Services, the number of links you click within the Services and any third party website and sections within the Services that you access.
When you access the Services,we may collect information about your device and internet connection, including the device's unique device identifier, IP address, geolocation, operating system, type of mobile device you use, browser type and network information.
Use of Web Beacons.
A “web beacon,” “clear GIF,” “web bug,” or “pixel tag” is a tiny graphic file with a unique identifier that is similar in function to a cookie, but allows us to count the number of users that have visited certain pages or screens of our Services, and to help determine the effectiveness of promotional or advertising campaigns, and for other related app statistics.
HOW WE PROCESS YOUR INFORMATION AND OUR LAWFUL BASIS FOR DOING SO:
We use your personal information to:
We may process personal information for one or more of the following reasons:
Information Provided at Time of End User Registration or Purchase.
To access and use certain of the Services, you may be required to register a unique username and password, by entering your name, e-mail address, phone number, and mailing address, and other information that assists Compliance View in providing access to the CV360 System and Services purchased by you, or by the Customer for which you are acting as an authorized End User. This information is necessary for us to provide you with access to and use of the purchased Services.
Information Provided By Potential Customers to View Demo.
Individuals seeking to view a demo of the CV360 System will be required to provide their first name, last name and email address.
Supplemental Information Provided While Using the Services.
Supplemental information may be requested and provided by you through the Services to facilitate the offering of Services and functionality requested or purchased by you or the Customer for which you are an authorized End User of, including the following:
To facilitate processing payments, you may need to provide a payment method and the following information: name, billing address, credit card or banking information, and such other applicable information as requested by our third party payment processing service. If your payment method information changes (e.g., card number, account number, routing number, expiration date, CVV), then our third party payment service may acquire additional information from you. This information is necessary for us to verify and process payments for transactions made through the Services.
You may need to provide a mailing addressing if you purchase equipment through the Services. This information is necessary for our third-party shipping vendors to deliver the equipment purchased.
Providing and Promoting our Website and Services and its Security.
We process your personal information by tracking your use of our Services, creating aggregated non-personal data, verifying accounts and activity, investigating suspicious activity, and enforcing our terms and policies to the extent it is necessary for our legitimate interest in promoting the safety and security of the Services, and in protecting our rights and the rights of others.
We process your personal information to analyze trends and to track your usage of and interactions with our Services to the extent it is necessary for our legitimate interest in developing and improving our Services and providing our guests with relevant content and service offerings, or where we seek your consent. We process device and usage data which in some cases may be associated with your personal information, to analyze trends and assess and improve the overall user experience to the extent it is necessary for our legitimate interest in developing and improving the services.
When you use certain of our Services, we may collect information about your precise or approximate location as determined through your IP address, GPS, or nearby devices (Wi-Fi access points, cell towers, etc.) to provide the Services.
Marketing and Communications.
From time to time your personal information, such as your name, phone number, email address or mailing address, may be used to contact you with Compliance View promotional materials, newsletters, marketing or other information that may be of interest to you based on your preferences. You may be contacted by the phone number or e-mail address you provide to us. We may contact you in this way based on our legitimate interest in undertaking marketing activities to provide you with the most up-to-date information on our Services and other products and services you may be interested in based on your preferences. By providing your contact information you have opted-in to receive direct marketing and commercial information by means of electronic communication (SMS, e-mail, telephone). You can withdraw your consent to receive any direct marketing communication from us by contacting Support@complianceview360.com or following the opt-out instructions in our email communications.
We collect and create de-identified and aggregated information and other non-personal information, which is not related to an identified or identifiable natural person (“Non-Personal Information”). You agree that Compliance View owns, without restriction, all Non-Personal Information and that you have no rights in or to any Non-Personal Information. Because Non-Personal Information cannot be used to personally identify you, you agree we may use such information for any lawful purpose.
HOW WE SHARE YOUR INFORMATION:
We do not sell, share, or otherwise transfer your personal information to third parties, except for sharing your personal information with our third-party service providers and partners in furtherance of Compliance View’s Business Purposes as described below. We may also share your personal information when we believe sharing is necessary to comply with applicable law, enforce our policies, or protect our or others' rights, property, or safety.
For individuals that register as End Users of the CV360 System with Compliance View, pursuant to a separate SaaS Agreement between Compliance View and the CV Customer for which the End User is authorized to act, you consent to Compliance View’s collection and use of the Information provided by you in order to advance Compliance View’s purposes, including, but not limited to: (a) maintain and service your CV360 System accounts; (b) process and fulfill the orders, transactions and request for Services, which includes but is not limited to: (i) processing User Data; (ii) fulfilling your requests, such as email or mailing violation notices; (iii) generating reports and violation letters; and (iv) sharing information by pushing and pulling information with Customer’s property management systems and software; (c) process payments for equipment or other services; and (d) provide similar services to you (collectively “Compliance View’s Business Purposes”).
As a general rule, beyond the uses set forth above that assists us in carrying out Compliance View’s Business Purposes and provide the Services requested by you, we will not sell your personal information to third parties without your permission.
As we may determine in our sole discretion, we may disclose personal information if required to do so by applicable law, including, without limitation, responding to a subpoena or request from law enforcement, court, or government agency, or in the good faith belief that such action is necessary to: (i) comply with a legal obligation; (ii) protect or defend our rights, interests or property or that of third parties; (iii) prevent, investigate, or identify possible wrongdoing in connection with the Services; (iv) act in urgent circumstances to protect the personal safety of customers, guests, or the public; or (v) protect against legal liability.
We have disclosed the following categories of personal information to third parties for our operational business purposes within the preceding 12 months:
Categories of Personal Information
Categories of Third Parties
Identifiers, such as name, contact information, shipping and mailing address.
Third party service providers, to facilitate services they provide to us, such as payment processing, order fulfillment, return authorization, address verification and fraud protection.
Personal information, as defined in the California customer records law, such as name, contact information, payment card information, and financial information.
Third party service providers, to facilitate services they provide to us, such as payment processing, order fulfillment, return authorization, and fraud protection.
Geolocation Data and User Data, such as cell phone number, home phone number, mailing address and email address.
Third party service providers, to facilitate services they provide to us, including cross-referencing property owner information in order to prepare property owner violation history reports, to send notifications and notices via text, phone call, mail and e-mail and provide other services requested.
HOW WE PROTECT THE PRIVACY OF CHILDREN ONLINE:
Our Services are not intended for minors or children under 13 years of age and no part of our Services are designed or intended to attract anyone under the age of 13. We will never ask for or knowingly collect information from children, if you are a child under the age of 13, you are not permitted to use the Services. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you think that we have collected personal information from a child under the age of 13 through our Services please contact us at Support@complianceview360.com and we will dispose of the information.
YOUR ACCESS TO AND CONTROL OVER YOUR INFORMATION:
You have options about the various ways we collect, use and store your personal information.
PERSONS COVERED BY THE GDPR (GENERAL DATA PROTECTION REGULATION); ADDITIONAL JURISDICTION SPECIFIC RIGHTS:
You may have certain additional rights relating to your personal information, subject to local data protection laws. If you are located in the European Union (EU) or European Economic Area (EEA), the following rights under the General Data Protection Regulation (GDPR) are available to you. Depending on your jurisdiction, and the laws applicable to you, your rights may include the following:
Accessing Personal Information.
You can request details of your personal information we hold and a copy of such information. We will confirm whether we are processing your personal information and provide additional details including what kind of information we have about you, where we collected it, how we use it (including the legal basis for our processing), how long we expect to keep it, the categories of third parties with whom we share your information, details of any automated decision making or profiling and the safeguards regarding data transfers, subject to the limitations set out in applicable laws and regulations. If you ask us, we will provide you with a copy of your personal information free of charge. We may charge you a fee to cover our administrative costs if you request multiple copies of the same information or if the requests are manifestly unfounded or excessive.
Editing and updating Personal Information.
If you find that your personal information needs to be edited or updated, you can ask us to update it by contacting us. Please make sure to provide us with all the information we need to be able to address your request, including both the old and new information.
Deletion, Erasure or Rectification of Personal Information.
At your request, we will delete or rectify your personal information if: (i) it’s no longer necessary to retain your personal information; (ii) you withdraw the consent which formed the basis of your personal information processing; (iii) you have successfully objected to the processing of your personal information (see below); (iv) your personal information was processed unlawfully; (v) we are required to delete your personal information to comply with any of our legal obligations; or (vi) the information is inaccurate and needs to be corrected. We will review requests on a case by case basis and we might not be able to comply with your request if we need to process your personal information: (i) for exercising the right of freedom of expression and information; (ii) to comply with our legal obligations; (iii) to establish, exercise or defend a legal claim; or (iv) to perform a task in the public interest. If we are unable to comply with your request for any of the forgoing reasons, we will notify you of the reasons why your request was rejected.
Choosing to delete your personal information may impact your ability to use our Services and online features, including closure of your online account, termination of your status as an authorized End User of the CV360 System.
Restriction of Processing of Personal Information.
You have the right to request us to limit the processing of your personal information if: (i) you dispute the accuracy of your personal information; (ii) your personal information was processed unlawfully and you request a limitation on processing, rather than a deletion of your personal information; (iii) we no longer need to process your personal information, but you need your personal information in connection with a legal claim; or (iv) you object to the processing of your personal information based on our legitimate interests pending verification as to whether we have an overriding legitimate ground for such processing. To the extent needed, we may still keep some of your data to ensure we comply with your request to limit processing, or for other legal purposes.
Objecting to Certain Types of Processing Including Automated Decision Making.
Where we process your Personal Information based upon our legitimate interests, you have the right to object to this processing on grounds relating to your particular situation if you feel it impacts your fundamental rights and freedoms. Where we process your personal information based upon our legitimate interests and where decisions are made by automated processing which has a legal or other significant effect on you, you may also object to such automated decision making.
Portability of Personal Information.
You can request us to send you your personal information in a structured, commonly used, machine-readable format so that it can easily be transferred and used by a third party.
We primarily rely on legitimate business interests to process your personal information, but to the extent we use consent to process your personal information, you have the right to withdraw any consent you may have given us at any time. We will comply with your request promptly. If you withdraw your consent, we might not be able to provide some of our Services to you.
Filing a Complaint with a Data Protection Authority.
We will try to resolve any problems that you have but you are always able to contact your local data protection authority for assistance or to make a complaint.
How to Exercise Your Rights.
If you wish to exercise any of these rights, please email Support@complianceview360.com. We will respond to your request within 30 days of accepting it. Before accepting your request, we may need to ask for some identifying documentation from you, to make sure we don’t inadvertently provide your personal information to someone else.If you are not in the EU or EEA, or other jurisdiction that provides these rights as a matter of law, you can still apply for any of these rights, and we will comply where the request is reasonable in our discretion.
CALIFORNIA PRIVACY RIGHTS - NOTICE TO CALIFORNIA RESIDENTS:
Individuals who are residents of California and have provided their personal information to us may request information regarding our disclosures, if any, of their personal information to third parties for a third party’s direct marketing purposes.To learn more about your additional California privacy rights, please click here: https://complianceview360.com/privacy-policy-cali/
Do Not Track Signals.
When you provide us with personal information through our Services, through the mail, over the phone, or by using out mobile application we imply that you consent to our collecting it and using it to carry out Compliance View’s legitimate business purposes.
IMPORTANT: Except as stated herein as necessary to carry out Compliance View’s business purposes and to provide the Services, we do not sell your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Compliance View uses technical, administrative, and physical measures to protect your personal information against accidental or intentional destruction, loss, alteration, unauthorized disclosure, or access and against other unlawful forms of collecting and processing. Compliance View follows industry standards and practices to help protect the confidentiality and integrity of your personal information that is collected and processed.
In general, the third-party providers used by us, if any, will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. Therefore, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Compliance View uses analytic tools to analyze the performance of our Website and Services as well as how visitors use our Website and Services including:
EMAIL AND MARKETING COMMUNICATIONS:
We are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (“CAN-SPAM Act”). All e-mails you receive from Compliance View are intended to fully comply with the CAN-SPAM Act. You can withdraw your consent to receive any direct marketing communication from us by contacting firstname.lastname@example.org or following the opt-out instructions in our email communications.
Call our customer support line: (814) 573-7687
Compliance View 360, LLC
2220 County Road 210 West, Suite 108
Post Mailbox # 130
Jacksonville, FL 32259
Last Updated: December 17, 2021
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights and options regarding your personal information.
Right to Access and Right to Know.
You can request access to a copy of the personal information that we have about you, including a list of categories of your personal information that we have collected and used over the past 12 months. We will provide to you the following information (to the extent required by law):
Right to Information Portability.
You can request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a commonly used, machine-readable format.
Right to Correct Information.
You have the right to request that we correct any inaccurate personal information.
Right to Deletion.
You have the right to request that we delete the personal information that we have collected and retained, subject to certain exceptions. Once we receive a request, we will delete (to the extent required by law) the personal information we retain about you and direct any service providers to do the same. If we determine that an exception applies, we will inform you of the reason for denying the deletion request. In some cases, deletion may be accomplished through de-identification.
Please understand that if you request us to delete your personal information, our subsequent removal of such personal information may impact your ability to use our Services, and may limit your use of or participation in our Services that require your personal information.
Right to Opt-Out of Sale of Personal Information.
Pursuant to CCPA, Compliance View does not share the information of minors under age 16 without their affirmative authorization.
Right to Non-Discrimination.
We will not discriminate against you for exercising any of your CCPA rights. This generally means we will not deny you goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that you might receive a different price or level of quality of goods.
Verification of Requests.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. The CCPA requires that we verify the identity of each person who makes a request to know what personal information we have about you or to delete the personal information we have about you.
You may request this information no more than two times in a rolling twelve-month period. When you make this request, the information provided may be limited to personal information we collected about you in the previous 12 months.
All requests must provide sufficient information to allow us to reasonably verify you are the person whom we collected personal information about or an authorized representative of such person. We will only use the information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Please describe your request with sufficient detail to allow us to properly respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Shine the Light Request.
California Civil Code § 1798.83 permits residents of California to request from Compliance View a notice disclosing: (1) the categories of personal information we have shared with third parties, if any, for the third parties’ direct marketing purposes, during the preceding calendar year, and (2) the names and addresses of those third parties.
How to Submit a Request.
You can submit an access, deletion or correction request, or a shine the light request by contacting us using any of the methods listed below:
Call our customer support line: (814) 573-7687
Compliance View 360, LLC
Attn: Customer care team
2220 County Road 210 West, Suite #108
Post Mailbox # 130
Jacksonville, FL 32259
Last Updated: December 17, 2021